What does Vocationally Registered mean?

The term "vocational registration" indicates that this doctor has done some additional years of further study and has passed comprehensive examinations set by the Royal New Zealand College of General Practitioners. In addition to these examinations she/he has committed to an ongoing programme of study to keep up to date with the advances in general practice. His/her participation in this study programme is audited. Passing the examinations and the commitment to the study programme confers on this doctor the status of "specialist" in general practice, and is your assurance that this doctor is practicing to a high standard.

Doctors who are not vocationally registered can currently work in general practice as long as they are under the supervision of a vocationally registered general practitioner. The Medical Council of New Zealand would like all doctors who work in general practice to attain vocational registration and many doctors who are not vocationally registered are currently working towards achieving this qualification.

I have seen the doctor and I need to see him again in the same week because I am not better do I have to pay?

Please discuss with your doctor as you may be eligible for a reduced fee.

If I have paid for minor surgery and I get infections, do I need to pay to see the doctor?

Minor surgery fee covers two follow up nurse appointments. Infection is a risk of all procedures but is not included in the procedure fee, so there is a consultation fee involved.

Is there an extra fee for after hours appointments?

Yes, all patients booked in after 5:30pm during the week, on weekends and public holidays are charged an extra $15 on their consultation fee.

What if I can't pay for my consultation?

Some patients find it very hard to pay all their medical fees for either themselves or their family. If you find yourself in this situation, there are options. Please discuss this with the receptionist prior to your appointment so we can assist you in finding a solution, eg internet payment or automatic payment plan.

I want to have my prescription faxed to a pharmacy, do I have to pay extra?

If you would like your prescription faxed to a pharmacy there is a $5 charge, additional to the standard prescription fee.

If I am not happy with my treatment or service at Waiuku Health Centre, who do I talk to about my concerns?

We value feedback, both positive and negative to enable us to continually improve our service. If there is an issue feel free to speak to the Practice Manager or Assistant Practice Manager. If they are not available, please ask the receptionist to get them to call you or otherwise ask reception for the feedback form.

I speak a different language, how do I communicate with the medical staff?

Many of our doctors speak another language. We have staff who speak Spanish, Afrikaans, German, Dutch, Cambodian, Nepalese, Mandarin and Hindi.
We also have access to a translator service through Middlemore Hospital. If you require these services, please talk to us about it when you are booking your appointment.